RETURN POLICY

Returns: Easier Than Ever and Now More Items Qualify

We must receive the merchandise within 14 days from the date of delivery. (You may find this date on the order confirmation sheet included in your shipment). If your return is received after 14 days of the date of delivery, it will be returned to sender unless you receive authorization from the customer service team for a late return. With this being said, WE ARE FLEXIBLE. Please don’t hesitate to contact the customer service team at info@tibgroups.com

ALL returns will be issued in the form of STORE CREDIT

  • All store credit will be applied to your account with us.
  • If you do not have an account, one will be created for you using your email address. Your login and password will be emailed to you once the account is created

Please Note - We are not responsible for RETURN SHIPPING COST on any returns or exchanges unless the fault is oursIn order to receive a return label you must contact info@tibgroups.com with your invoice/order number and an explanation of the issue.  

All returns must:
  • NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED
  • Have ALL tags attached
  • We cannot accept returns that smell like cigarette smoke, have animal hair on them, or show any wear or tear
  • ALL returns MUST be in the original packaging

If your return is not received by the appropriate date then it will not be accepted. We recommend you use a shipping service with tracking and/or insurance, as this will provide you with evidence of the return in the event that your package is lost in transit. Without tracking, we are not responsible for lost or missing returns. If return tracking shows that your item was shipped before the 14-day deadline, your return will be accepted.

Returns or Exchanges should be sent to the same sender address you have on the package.

*Please include the original shipping label or note with your FULL NAME, INVOICE/ORDER NUMBER, and WHAT WE CAN DO TO HELP (exchange or return). You will be notified when your return is address via an email to the email address provided during the transaction. 

International Returns

We do accept returns from USA/CANADA, but we do not pay for International return shipping at this time. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. We are not responsible for packages that are shipped by other means.

If you discover a service failure related to any international shipments (e.g. damaged or lost in transit, shipping error, etc) please contact us as soon as possible and our team will resolve the situation for you.

Wrong, Damaged or Defective Items

If you received the wrong product from us, or if it arrives defective or damaged in transit, please contact info@tibgroups.com within 7 days of receipt so we can resolve the problem. In these rare cases, we will pay return shipping and provide a cash refund if requested.

Exchanges

Give us a shout… we’re here to help! If you need a different size or changed your mind on the style and you are interested in returning an item in exchange for something else on the site contact info@tibgroups.com and we'll be glad to help you exchange your purchase or issue a store credit.

Refunds and Cancellation 

All Cancellations are subject to a 30% restocking fee which will be deducted from your refund.